Frequently Asked Questions

When does the 30-day period begin on my AT monthly pass?

As soon as you touch in & make your first journey. Every time you use your pass on EMT buses &/or underground, the card reader will remind you of the expiry date.

Do I have to wait until my AT monthly pass (Móbilis fomat) expires before I can top it up with another 30 days unlimited travel?

No, you can top it up with another 30 days unlimited travel before the previous 30-day period has expired.

How many journeys do I need to make for it to be worth my while getting an AT monthly pass?

If you are a frequent traveller and you make 4 or more journeys a day on EMT buses &/or the underground, an AT monthly pass offers considerable savings.

I hold an AT monthly pass. Can I use it on the date it expires?

Yes, you have paid for 30 days unlimited travel and you can use your pass until 11.59 p.m. on the day it expires. The card reader on the bus will display the expiry date.

Can other people travelling with me use my Bonobús Plus pass and change buses too?

Yes, up to 15 people can travel on the same BonoBús Plus pass and they can also change buses as many times as they want within the 60 minute limit. Simply touch in at the card reader on the bus as many times as there are people travelling.

Can I travel if I get on a bus with only 1 minute of valid travel time left on my Bonobús Plus pass?

Yes, you can start another journey with just 1 minute of valid travel time left on your Bonobús Plus pass and you can complete that journey, however long it takes.

With my Bonobús Plus pass, can I make as many journeys as I want (even 2 or 3 on the same route) up to 60 minutes after touching in?

Yes, you can travel on any EMT route, in any direction and as many times as you want for up to 60 minutes after touching in for the first time.

He perdido el Bono Oro y no aparece ¿quién me hace otro?

Tienes que dirigirte a la Junta Municipal de tu barrio y allí se ocuparán de todo.

Tengo el Bono Oro, ¿puedo viajar con una fotocopia?

Para acceder al autobús tienes que llevar siempre el bono, no se admiten fotocopias

¿Existe algún tipo de descuento para los titulares del Carnet Jove?

El convenio con el IVAJ se aplica a jóvenes con el Carnet Jove hasta 30 años en Abono Transporte zona A.