CUSTOMER SERVICE

Personal Attention
CUSTOMER SERVICE OFFICE Pl. Correu Vell, 5 Monday to Friday from 9am to 7:30pm You can pick up maps and get the information you need about schedules, bus passes, lost items and forms for any questions, suggestions or complaints you wish to convey about our services or website.   INFORMATION DESK INSIDE COLON METRO STATION  Monday to Friday from 10am to 2pm and  from 5pm to 8pm SCHEDULE AUGUST: 10 to 14 hours from Monday to Friday.   Telephone services 96 315 85 15 Monday to Friday from 8am to 9pm and Saturdays from 9am to 1pm and 4pm to 7pm... We can provide information about travel, schedules, rates, bus pass terms and conditions, lost items and any other information about our services.   on line services  http://www.emtvalencia.es General information and updates e-mail: atencionalcliente@emtvalencia.es
Questions, suggestions and complaints
Questions, suggestions and complaints Pl. correu vell, 5. Tel. 96 315 85 15 To ask a question, make a suggestion or make a complaint click here. (Contact Suggestions and Complaints Service) To make an official claim you must follow the Generalitat Valenciana's  Instructions for the completion of an Official Claim Sheet, available from our customer services office or in a Servicio Territorial de Consumo (Regional Service Office) . However, the EMT treats all documents it receives in the same way, whether presented in person at the Customer Services  Office , sent by fax, by mail or by e-mail, and guarantees the privacy of the information it receives in accordance with Law 15/1999 of 13th December for the Protection of Personal Data.