CUSTOMER INFORMATION

Includes information about customer rights and responsibilities, customer service, questions, suggestions and complaints. Brief recommendations on how to use the bus in normal situations. It also includes a section with frequently asked questions and an interactive guide to help you understand the information displayed at bus stops.

Addresses and opening hours of customer service offices as well as complaints and suggestions from EMT users.

Information on user rights and responsibilities and Municipal Regulation

Information about the appropriate use of the bus.

Frequently asked questions on bus passes, fares, lost items, etc.

Download files published by EMT.