The quality of service offered to the public is the main priority of the EMT. Every single employee of the EMT, from the management staff, to those most recently hired must have a client-oriented attitude, illustrate our common goals and the pivotal objectives for the EMT. Allowing us to know and understand the needs, complaints, suggestions and desires of our clients and therefore being able to completely satisfy them. |
| EMT has the obligation to satisfy the transport needs of the citizens of Valencia and try to achieve excellence in its services in order to attend to its clients and staff. | Offered Service, Accessibility, Information, Regularity, Punctuality, Customer Attention, Comfort, Security, Environmental Friendliness. |
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