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EMT Valencia

Pl. Correu Vell, 5
46001 Valencia

Tel. Oficina de Atención
al Cliente: 96 315 85 15

Physically Disabled

subiendosillaruedasE.M.T. performs some special services directed to satisfy specific demands. Among these services the "DOOR TO DOOR" Special Service , for Physically Disabled, stands out. It is requested by calling the following telephone number: 96 315 85 25. This daily special transport service has two modalities.

FIXED: It is requested between 15th of June and 31st of August, in order to reserve an annual service, for daily transport to the work place, study centers, rehabilitation centers, etc...

SPORADIC: These services are requested with 2 working days of anticipation, calling the telephone number mentioned previously, from 8 a.m to 1 p.m , Monday to Friday. These services maintain the same fares as the rest of the services offered by· the E.M.T. and can be confirmed one working day before the service is required.


Terms and conditions for use of special transport for physically disabled

What is it?

Another type of bus whose purpose is to replace the general bus service, when the user, due to disability, can not use the existing service.

How is the service given?

By calling the following Telephone No: 96 315 85 25 and requesting the service to the Municipal Transport Company. If it is a fixed service, for example, transport to work, study center, Rehabilitation Center, etc., you only have to request it once. From that moment on it remains fixed.

Where is the service given?

In the municipality of Valencia.

What is its price?

The same as the general service in fares and modalities.


General terms of use

  1. The objective of the door to door bus service is to make up for the service of urban busses in those cases in which the user due to a severe debilitation of mobility caused by disease of the locomotor device can not access them.

  2. The service will be carried out in two modalities, fixed and sporadic services.

  3. When the services are given to several people at the same time, it will be made sure that they group together at a specific place; when this is not possible due to the physical conditions of a passenger, door to door service will be given, as long as the road and traffic conditions allow it. When requesting the service the point nearest to the residence of the person who made the request which meets the adequate conditions will be set.

  4. The service will operate in the Municipality of Valencia.

  5. The service is daily.

  6. The price of the service will be adjusted to the fares and modalities of the general service.

  7. The door to door service can be used by all those physically handicapped people who, due to their ?disability, cannot access general services.

  8. The requests of use of the service will be carried out by filling in the individual use form. Those users who go to centres, besides this, will also fill in the corresponding center's card.

  9. Those people whom accompany the physicaly handicapped people will also be able to use the service; for this to occur, the handicapped person will have to indicate that he/she needs to be accompanied by another person when filling in the application form. For greater efficiency and speed of the service, the driver's help will be limited to the interior of the vehicle.

  10. The cards of use will to be delivered to:

    • The special services Operation Headquarters.

  11. The service will be requested with 48 hours of anticipation (work hours), ·by making a telephone call. The schedule in which requests will be attended is from 8 a.m till 1 p.m, Monday to Friday. As an exception to this rule, the services that are required for Mondays may be requested on Fridays from 8 a.m till 11 a.m. The annulment of previously requested services can be done until 7 p.m. For the non fixed services, the user will have to confirm the time,· one working day prior to the required date. If he/she does not confirm, the request will be considered to be ·anulled. The requests received ·outside of the deadline may be attended as long· as the organization of the service allows for this to happen. The possibility to satisfy these requests is subordinated to the existence of vacancies and to the fulfillment of schedules and itineraries previously agreed on with other users.

  12. When a request cannot be satisfied, the organization of the service will have to clearly indicate the reasons for the cancellation.

  13. If any commitments are broken by the service, the person who made the request will send a complaint to the Office of Suggestions, Complaints and Grievances by His Excellency Valencia city or in the Office of Customer EMT.

  14. The traveller is obliged to use the service once requested, unless he nullifies it with the sufficient anticipation. If he does not, he/she will have to pay the ticket in the same way as if he/she would have made the trip. If this happens with a ·group, it will be the monitor who will accept the responsibility for the passengers who were to make the trip .

  15. In the event of noncompliance of the previous article, the service will apply the equivalent sanctions applied by the general service for travelling without a ticket. The payment of the fine will be an essential requirement to keep using the service. If the non-compliance repeats itself, the offender will lose the possibility of using this service.

  16. The passengers will be punctually at the place and time they agreed on. Every delay hampers the other passengers.

  17. The annual programming of the fixed services will be carried out in September every year and will be valid for the period starting from the 1st of October to the 30th of June of the following year, without being changed by the modifications that could take place, due to the fluctuation of the demand and could be conveniently carried out for the sake of improving the service. The applications for this service must be delivered to the Municipal Company of Transports offices, before the 1st of September of every year.

  18. Questions which arise and are not contained in the·Handicapped Peoples Transport Service regulations and refer to the use·of this service will fall under the rules of·the city of Valencias Urban Transport Service Regulations.


Criteria of priority for the use of the service

  1. The people that the service must attend to are those mentioned in points 1 and 7 of the Terms of Minibus Service for Physically Handicapped People with severe diseases of the locomotor device. When the degree of illness of the beneficiary is so slight that he can use the conventional busses with normality, he/she may be obliged to pass a medical examination; if the beneficiary refuses to attend this requirement he will no longer be allowed to use the service, until proven that he/she is in need of it.

  2. The order of attention of the demands will be:

    • Periodic fixed.

    • Sporadic with 48 hours notice.

    • Sporadic.

  3. For the selection of range 1 demands, the criteria of application is that which tends to absorb the greatest number of possible services on all occasions; distorting to the minimum the itineraries-schedules which have been already set up, (periodic fixed services) and trying to fit the greatest number of sporadic services possible, according to the priority established in point 2 (mentioned previously).

  4. When giving fixed services the appropriate itineraries will take into account the following points:

    • The number of possible users that can use the service in every case.

    • A service is undeferable, ·by defenition (a work or study schedule can not be changed whereas going shopping can be modified).

  5. When you are giving a fixed service and are presented with the alternative between two hypothetically equal users (referring to the rest of the points)· their degree of ?physical disability will determine who has the priority to receive the service. The one with the higher degree will have priority

  6. The procedure for sporadic calls is stipulated in the norms of Minibus Service for Physicaly Handicapped People with severe disease of the locomotor device: For the sporadic services the only priority is the order of the call that requests the service


Addresses

Empresa Municipal de Transportes (EMT)

Plaza Correo Viejo, 5
Special transport:
Tel. 96 315 85 25 (Workdays from 8 am to 1 pm)
Tel. 96 315 85 00 (Workdays after 1 pm , Saturday and Holidays)


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