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EMT Valencia

Pl. Correu Vell, 5
46001 Valencia

Tel. Oficina de Atención
al Cliente: 96 315 85 15

Offices and Contact

Timetables and Offices

Telephone Support

Telephone 96 315 85 15
Monday to Friday from 8am to 9pm and Saturdays from 9am to 2pm.


Social Media Attention

WEB: http://www.emtvalencia.es/
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

whatsapptelegram 658 67 49 20 (Monday to Friday from 8am to 9pm and Saturdays from 9am to 2pm.)

twiter  @emtvalencia

facebook emtvalencia

Personal attention

At Center:

Information desk inside Colon metro Station
Monday to Friday from 9am to 7pm.

At the Carmen:

Mendoza, 5
Monday to Friday from 9am to 7:30pm.

At UPV (The Universitat Politècnica de València):

Pl. del Ágora
Monday to Friday from 8am to 15:30pm (in term time)




  • Questions Have questions about how to get from one place to another, our fares, schedules, service, etc?

  • Suggestions Do you think we can improve the service and do you want say us?

  • Congratulations Do you want to share with us a good experience on board our buses?

  • Complaints/Claims Have you had any problems with our service?

  • Incidence Have you seen a bus or standing down, dirty, etc?  


To ask a question, make a suggestion or make a complaint click here. (Contact Suggestions and Complaints Service).

To make an official claim you must follow the Generalitat Valenciana's Instructions for the completion of an Official Claim Sheet, available from our customer services office or in a Servicio Territorial de Consumo (Regional Service Office).

However, the EMT treats all documents it receives in the same way, whether presented in person at the Customer Services Office , sent by fax, by mail or by e-mail, and guarantees the privacy of the information it receives in accordance with Law 15/1999 of 13th December for the Protection of Personal Data.

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